GHS Dispatch — Ad Rotator

Alerts & Notifications (Agent offline too long / missed-click spike / no-response click)

Ad Click Rotator (Facebook/Google Ad theke click ashলে Smart Distribution onujayi agent-der WhatsApp-e pathay)

Apnar ad-er button/destination URL hisebe ei link ta ব্যবহার korunন। UTM param (utm_source, utm_medium, utm_campaign ইত্যাদি) o support kore -- shব click-e save hoy analytics-e দেখার জন্য। Kono WhatsApp bot connect korার dorkar nei -- customer-er nijer WhatsApp diye shorasori agent-er number-e chat খুলে jaবে।

Total Clicks (lifetime)

Working Hours & Smart Distribution

Working Hours Enforce korুন

Start End

Ei window-er baire gele shব agent auto Offline hoয়ে jaবে, ar /go link "unavailable" dekhaবে (Asia/Dhaka time onujayi)।

Distribution Mode (shudhু notun customer-der jonno)

🔒 Sticky Customer Match shob shomoy ON thake: kono customer ekbar je agent-er kaছে গেছে, abar `/go` link-e elে (mode jা-i hok) shei agent-e-i jaবে -- upore-র mode-tা shudhু notun (agে kokhono na asha) customer-der jonno প্রযোজ্য।

Agent Roster (Enable + Online + Working Hours -- tinটাই thakলে tobei rotation-e agent-tা jaবে)

Analytics (Daily / Weekly click statistics + charts)

Total Clicks

Conversion Rate

Missed Clicks

Active Agents

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Avg Response Time (manual)

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Avg Response Time (auto-tracked)

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Top Performing Agent

Clicks per Agent (Bar)

Share per Agent (Pie)

Trend (Line)